1.
Introduction to Alcohol Service: |
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Topics
include: |
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Alcohol
use in the United States |
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Responsibility
as a server |
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Liability |
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2.
How Alcohol Affects the Body: |
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The
passage of alcohol through the body |
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Absorption
rate |
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Alcohol’s
effects on the brain and behavior |
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Other
factors in intoxication |
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Blood
Alcohol Concentration (BAC) |
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Alcohol
and other drug Interactions |
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3.
Preventing Intoxication: |
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Keeping an eye on customers |
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Measuring
alcohol in drinks |
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Obvious
behavioral cues |
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Knowing
when to cut someone off |
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Customers
that hide intoxication |
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The
Weakest Drink: A Challenge of Real World Skills |
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4.
How To Refuse Service/Intervention Techniques: |
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Tips for slowing down |
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Refusing
service |
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The
Weakest Drink: A Challenge of Real World Skills |
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5.
Preventing Disturbances: |
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Maintaining a safe environment |
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Handling
the aggressive |
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Handling
the intoxicated |
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Recognizing
alcohol poisoning |
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The
Weakest Drink: A Challenge of Real World Skills |
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6.
Protecting Yourself/Establishment from Liability: |
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Checking ID’s |
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Incident
Documentation Log |
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Recognizing
Fake ID’s |
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Forms
of alternative transportation |
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Great Recipes for Non-Alcoholic beverages or “Mocktails” |
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7.
State Laws & Regulations: |
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As
Appropriate for Each State |