| I
definitely enjoyed hearing the
audio portions of this training
... it makes understanding the
concepts much easier, hearing
them being put into practice.
In fact, during my training I
received a reservation call &
tried out the top, middle, and
bottom rate quoting technique
- well ... I booked someone on
our concierge level just by describing
the amenities of that room type
first & didn't even have to
quote the standard room rate!
WOW!
- Rhona |
