What Others Are Saying About Our Training ...

"Handling the Telephone Inquiry"
Emphasis on being prepared for the close - not winging it.
Having specific things "scripted" but with variations. - P Edwards
The format is great because if you miss something you can go back and confirm understanding. - E Broberg

The STAR Workshop
I definitely enjoyed hearing the audio portions of this training ... it makes understanding the concepts much easier, hearing them being put into practice. In fact, during my training I received a reservation call & tried out the top, middle, and bottom rate quoting technique - well ... I booked someone on our concierge level just by describing the amenities of that room type first & didn't even have to quote the standard room rate! WOW! - Rhona

Most hotel training you find, is the "jist" of it. This actually gave you examples, and what to do vs what not to do. I really liked the quiz at the end. This helps to know, and you can go back and read it again if necessary. - Tara

The training was easy to follow, methodical and repetative without being redundant. It offered an adaquate number of examples and suggestions to execute the processes presented. - Joann

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